What if I was charged but took nothing?▼
Contact us via WhatsApp or email with the date and time. We'll check the AI transaction log and issue a full refund if confirmed.
How long do refunds take?▼
Once approved we send your refund by bank transfer within 3–5 business days. WhatsApp us to start the process.
What payment methods work?▼
Any contactless debit or credit card, Apple Pay, or Google Pay. We do not accept cash.
I was charged the wrong amount — what do I do?▼
WhatsApp us with the date, time, and what you purchased. We'll review and refund any difference.
A product was past its use-by date?▼
Contact us immediately with a photo if possible. You'll get a full refund and we'll remove the product straight away.
The door wouldn't open — am I still charged?▼
If the door failed to open you should not have been charged. WhatsApp us with the date and time and we'll verify immediately.
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